Terms and Conditions

These general terms and conditions of use and purchase and sale apply to the services provided by the legal entity EMB Empreendimentos Digitais, hereinafter referred to as Portrait of the soulmate.

When deciding to use the services offered by the Portrait of the Soul Gem, the client automatically AGREES AND ACCEPTS these Terms of Use and is aware of all the clauses listed here.


1.1 The Portrait of the Soul Mate is characterized as a platform for drawing human faces.


2.1 This document establishes the terms and conditions applicable to the use of the website, its tools and functionalities. All those who wish to have access to the services offered through the Portrait of the Soul Mate website must, first, inform themselves about the rules that make up this instrument, which will be available for prompt and wide consultation, in a direct link on the website itself.

2.2 When using the services of the website of the Portrait of the Soulmate, the user declares to have read and fully accepted these rules and undertakes to observe them, under the risk of applying the applicable penalties. Before starting any navigation on the site, the user must make sure of any modifications or updates to these terms.

2.3 If you do not agree with any of the rules described herein, the user must immediately refrain from using the service object of this instrument. If you do not accept these terms and conditions of use, the user will not be allowed access to restricted areas of the site.


3.1 The Portrait of the Soul Mate undertakes to use all the technical solutions at its disposal to allow access to the service 24 (twenty-four) hours a day, 7 (seven) days a week. However, he may, at any time, interrupt, limit or suspend access to the website or some of its pages, in order to carry out updates, content modifications or any other action deemed necessary for its proper functioning.

3.2 These general terms and conditions of use and purchase and sale apply to all extensions of the site in social networks or communities, both existing ones and those yet to be implemented.


4.1 Para a boa gestão, o editor do site poderá, a qualquer momento:

suspender, interromper, limitar o acesso a todo ou a aparte do site a uma categoria específica de internautas;
remover toda informação que possa perturbar o funcionamento do site ou que estejam em conflito com normas de Direito brasileiro ou de Direito internacional;
suspender o site, a fim de realizar atualizações e modificações.


5.1 To gain access to the complete content and all the tools and functionalities of the website of the Portrait of the Soul Twin, the User must provide personal data such as name, date of birth, date of birth, country in which you were born, gender, sexual orientation, racial preference and e-mail, which will be stored and used for identification, to be used in terms of Personal data, privacy and, emphasizing that the use of the service presupposes express consent to the collection, use, storage and processing of personal data or of the company by Portrait of the soulmate and/or by third parties contracted by it to carry out any procedure or process related to the service, including processing of behavioral information, sales, etc.

5.2 By providing the information, the Customer declares that the information provided is complete, true, current and accurate, and it is the customer's sole responsibility to update the data whenever there is a change in name, address or any other relevant information.

5.3 The services available on the site can only be accessed by fully capable persons, in accordance with Brazilian law. All those who do not have full civil capacity - minors under 18 years of age who are not emancipated, prodigals, habitual drunkards or drug addicts and people who, for whatever reason, cannot express their will, whether temporarily or permanently - must be duly assisted by their representatives legal, who will be civilly and criminally responsible for any violation committed or false, incomplete, outdated or inaccurate statement and for compliance with the other rules present in this instrument.


6.1 The page that offers the service object of this instrument contains external links redirecting the user to other internet pages, over which the Portrait of the soulmate has no control. Despite prior and regular checks carried out by the editor, he disclaims any responsibility for the content found on these sites and the services offered by him.

6.2 Access to the sites linked to such links is not governed by these Terms and Conditions of Use and is not protected by these terms. The Portrait of the Soulmate recommends that the User consult the terms and conditions of use established by each site linked to the links inserted on the Site.

6.3 The Portrait of the SoulMate will not be responsible, directly or indirectly, for any damages or losses caused or related to the use of any information, content, goods or services made available on the Site or on any third-party site accessed through the links made available on the Site .

6.4 It will not be authorized the inclusion of pages that disseminate any type of illicit, violent, pornographic, xenophobic, discriminatory or offensive information and assumes no responsibility if such information is contained in the external links available on the Site.


7.1 The Portrait of the Soulmate will be responsible for the defects or errors found in the services provided by the website, provided that it has caused them.

7.2 Defects or technical or operational errors originating in the user's own system will not be the responsibility of the Portrait of the soulmate.

7.3 The Portrait of the Soulmate is only responsible for the information that was directly disclosed by it. Any information included by users will be their own responsibility.

7.4 The user is also responsible for:

for the correct use of the site and its services, emphasizing good coexistence, respect and cordiality in the relationship with other users and the editor;

for the protection of access data to your account (login and password).

7.5 Twin Soul Portrait will not be responsible for:

by the intrinsic characteristics of the Internet, mainly related to the reliability and origin of the information circulating on this network;

for the content or illicit activities carried out through its website without its knowledge.

In no event shall Portrait of the Soul Mate or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising out of the use or inability to use the materials available on the site itself. Soulmate Portrait or an authorized representative has been notified orally or in writing of the possibility of such damages. Because some jurisdictions do not allow limitations on implied warranties, or limitations on liability for consequential or incidental damages, these limitations may not apply to you.


9.1 This version of these Terms of Use was last updated on: 12/06/2022.

9.2 The Portrait of the Soul Gem reserves the right to modify, at any time and without any prior notice, these rules, especially to adapt them to the evolutions of the site, either by making new functionalities available, or by deleting or modifying those already or even to meet the evolution of current legislation.

9.3 Accordingly, we invite the user to periodically consult this page to check for updates.

 9.4 By using the service after any modifications, the user demonstrates his agreement with the new rules. If you disagree with any of the modifications, the user must not use the site.


10.1 The prices, fees, methods and payment plans for the aforementioned product are specified on the website in a clear and objective manner.

10.2 Before finalizing the purchase of any product or service, the user must find out about its specifications.


11.1 The prices in force at the time of the order will be applied, subject to availability of the service on this date.

11.2 The prices will be indicated in reais and concern only the service object of this instrument, not including possible credit card fees, bills, among others, which will be at the expense of the user.


12.1 In case of doubts, suggestions or problems with the use of the service, the user can directly contact its customer service, through the channels available on the website. This user support service will be available on the following days and times: From 10:00 am to 6:00 pm, Monday to Friday.


13.1 Without prejudice to other applicable legal measures, the Portrait of the Soul Mate may, at any time, warn or ban a user: a) who fails to comply with any of the provisions contained in this instrument; b) who fails to comply with their duties as a user; c) who commit fraudulent or intentional acts; d) whose behavior constitutes or may cause offense or damage to third parties or to the application itself.


14.1 The Portrait of the SoulMate may terminate, at its sole discretion, the service object of this instrument and remove any links published therein.

14.2 Portrait of the soulmate may also terminate your access to any part or all of the services offered at any time, with or without cause or prior notice, and for any reason or reason.


15.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per family or per order.

15.2 These restrictions may include orders placed by or under the same account as the customer, the same credit card and/or orders using the same billing and/or delivery address.

15.3 In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the billing email and/or address/phone provided when the order was placed.

15.4 We reserve the right to limit or prohibit orders which, in our sole judgment, appear to be placed by resellers, resellers or distributors.


16.1 We do not guarantee that the results that may be obtained from using the Service will be accurate or reliable.

16.2 You expressly agree that use of, or inability to use, the Service is at your own risk. The Service and all products and services provided to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

16.3 When using the services offered by the site, the user agrees that he is fully aware that the Portrait of the soulmate is a fictional character, with no correspondence with reality.

16.3 We do not offer any type of guarantee that the physiognomy of future personal relationships of the user will correspond in any way to the images elaborated by Portrait of the soulmate.

16.4 The design delivered may not be exclusive and customized according to the user's wishes.


17.1 It is elected, in order to resolve any doubts and resolve conflicts arising from this contract, the jurisdiction of the city of São Paulo in the State of São Paulo, waiving any other, however privileged it may be, with the exception of USERS who fit the legal concept of consumer and opt for the legal prerogative.


18.1 This Agreement will be governed by the laws of Brazil and complies with the Brazilian legal system, the general principles of law and international standards of electronic commerce.

18.2 If the User does not agree with a certain clause of this Agreement, and obtains its nullity in court, the other provisions will not be affected and will remain in force.

18.3 Any communication with the company, including questions, suggestions, among others, can be sent to the email contato@retratodaalmagemea.com.